Carol Clift Design Terms and Conditions


These Terms of Use govern your use of Carol Clift Design website and mobile applications it explains to you the terms of use on which you may make use of our website, whether as a guest or a registered user.

Please read these terms of use carefully before you start to use the website. By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use then you are not authorised to continue using our website.

Updates to these Terms of Use

We may make changes to these Terms of Use from time to time, so please check back regularly to keep informed of updates. By continuing to use our website, you agree to be bound by the terms of these updates and any amendments made.

Our Cookie Policy sets out the terms on which we use cookies when you access our site and the information we collect from you, or that you provide to us.

Our Privacy Policy sets out  information about how we use your personal data and your rights relating to that retention and use. By using our site or providing us with your information, you consent to such processing and you warrant that all data provided by you is accurate.


We reserve the right to withdraw or amend the service we provide on our site without notice (see below). Access to our website is permitted on a temporary basis, and We will not be liable if, for any reason, our site is unavailable at any time or for any period.

At times, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.


You may use our site only for lawful purposes.

You may not use our site:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • to transmit harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other such material.

You also agree:

  • not to access without OUR authority, interfere with, damage or disrupt: any part of our site.
  • not to produce, duplicate, copy or re-sell any part of our site.


Copyright notice

All our content is protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes.

You must not print off, copy or download any part of our site if so, you will be in breach of these terms of use, your right to use our site will cease immediately and you must destroy any copies of the materials you have made.

All of our products and designs are protected against copying by domestic and international law.

Copying of any of our designs or products in any form will be an infringement of our intellectual property rights and is strictly prohibited.

Links & linking

Our website may link to other website operated by third parties not affiliated to Carol Clift Design. The inclusion of any link to such third party sites does not imply endorsement by our website. We have not reviewed all of the content contained in any linked sites and we are not responsible for the content or accuracy of any off-site pages or any other sites linked.

If you choose to click through any link to off-site pages or third party sites then this is at your own risk. Although please note:-

Carol Clift Design strictly does not authorise links from a third party websites/platforms without its prior written authorisation.

Termination and suspension

You agree that Carol Clift Design, at any time can terminate or suspend your access to, and use of the website if we believe that you have  acted inconsistently or violated with the spirit or the letter of these Terms of Use, or violated the rights of Carol Clift Design, or any connected third party, with or without notice to you.

You agree that we may modify or discontinue our website, with or without notice to you. You agree that Carol Clift Design will not be liable to you or any third party as a result of such modification or discontinuation.


Information is processed about you in accordance with our privacy policy.

By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

We will not be liable for any damage or loss by any technologically harmful material that may infect your computer equipment or computer programs.

We will not be liable for any damage or loss by a distributed denial-of-service attack, viruses or other data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


The English courts will have exclusive jurisdiction over any claim arising from or related to a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or another relevant country. These terms of use are governed by English law.


Our website is only intended for use by people resident in the countries listed. We do not accept orders from individuals outside those countries. Where orders are inadvertently placed from outside those countries, we reserve the right to cancel the order without liability to the Customer. The Customer will receive a full refund for any payment made, subject at our discretion to our withholding our reasonable costs.

Some restrictions may be placed on the extent to which we accept orders from specific countries.


By placing an order through our site, you warrant that:

(a) you are legally capable of entering into binding contracts; and

(b) you are at least 18 years old;

(c) you are resident in one of the Serviced Countries; and

(d) you are accessing our site from that country;

(e) there are no trade embargoes within that country which would prevent your import of the Product.


On placing an order through the site, you will receive an email from us acknowledging that we have received an order.

Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (Dispatch Confirmation).

This process also applies where orders are placed by telephone.

The contract between us will only be formed when we send you the Dispatch Confirmation or the order is otherwise dispatched.

The Contract will relate only to those dispatched Products. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products. Where we have been provided with an email address, this will be confirmed in a separate Dispatch Confirmation.

We have a policy of ethical sourcing of stones and other materials for the Products.

However, some countries have embargoes relating to the ban on certain stones or raw materials, such as Burmese rubies into the United States of America. In certain circumstances, a Product may not be returned due to similar embargoes by the EU or UK. It is your responsibility to ensure that the Product you are buying does not breach the rules applicable in the country to which the Product is shipped so preventing us from supplying the Product to you (and potentially incurring costs if the Product is returned to us from the border), and that if required, it is capable of return to us in the UK as we are unable to offer you a refund. If you have any doubts or queries, please contact us first before placing an order.


Our items are all handcrafted, please allow an average of  7 to 10 working days.

A dispatch confirmation email will be sent. Ownership of the item will only pass to you when payment has been made in full including all postage charges. Occasionally, some of the items listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures.

If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the item at the correct price, or reject your order and notify you that we are rejecting it.


We warrant to you that any item purchased from us through our site will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and fit for all the purpose.


We have the right to revise and amend these terms and conditions from time to time.


We deliver overseas to the following countries:


Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany,  Guernsey,  Ireland, Italy, Jersey, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland (approximately 5 – 6 working days)

Rest of the world:

USA, Canada

Australia, New Zealand,

Note that even in countries which we will deliver to, there may be specific exclusions relating to individual items or restrictions on certain items dependent on the country of export/import. Please contact us in the event that you are in a country which is not listed as we may still be willing to deliver, at our discretion.

Please note we cannot be held accountable for delays in delivery.

See our Website Terms and Conditions of Supply for further information.