Delivery & Returns

Free U.K delivery

Royal Mail Free U.K Postage

We offer FREE recorded signed for delivery within the U.K, regardless of size & weight.  The order will be dispatched using a Royal Mail recorded service, delivery of 3-5 working days. The parcel will require a signature to confirm receipt. Royal Mail will leave an Attempted Delivery Card if no one is home, so you can arrange either a redelivery or collect from your nearest post office collection point.

Postage – International

We are happy to send items anywhere in the world.  All items are sent by royal mail ‘International signed for’ service.  The INTERNATIONAL postage cost is £15.00. Please note if your order is being sent to a country outside of the EU you will be liable for any customs and/or import duties imposed by your country.

Carol Clift’s Jewellery is either in stock or made to order. Delivery is usually between 1 and 7 days.  Sometimes an item may take longer than 7 days to deliver but if this is the case then you will always be informed.

Return of online purchases.

We want you to be thrilled and delighted with your purchase. If you are not completely satisfied, you may return the goods, unworn and in their original condition, within 14 days from the date of despatch and we will exchange them or refund your money. Please note that due to health and hygiene reasons we do not accept returns of earrings.

To request a return, please email quoting your order number, name, address, telephone number, details of the product, reason for the return and whether you require a refund or a replacement. We will then issue a Return Authorisation Note.

The item must be returned in its original box or packaging. The authorisation note and the original delivery note must be included in the package with the returned item. Please ensure that the parcel is sealed securely. Post to Carol Clift Design, Unit 3 Barnwell Workshops, Armston Road, Barnwell, Peterborough PE8 5PL.

Goods must be returned within 14 days from the date of despatch. We cannot accept responsibility for returned goods that are lost during transit. Any returned goods are sent at the risk of the sender. You are therefore advised to send returns by recorded delivery with insurance cover for the value of the goods.

Refunds will be made to the credit or debit card that was used to the place the order via PAYPAL. Refunds or replacements will be made within 14 days of receipt of the goods by Carol Clift Design. If you request an exchange you will be charged return postage. Please note that Carol Clift Design cannot refund postage and packaging charges, nor will we refund sales tax or duties payable on orders made outside the EU.